Contact information
Grievance Redressal Policy
The Healing Essentials
The Healing Essentials is committed to providing a smooth and satisfactory experience to all customers. If you have any complaint, concern, or grievance regarding our products, services, orders, payments, shipping, returns, refunds, or privacy practices, you may contact us using the details provided below.
1. How to Raise a Grievance
Customers may raise a grievance by contacting us through the contact details provided below.
To help us resolve your concern efficiently, please include the following information wherever applicable:
- Order number
- Name of the customer
- Registered email address or phone number
- Description of the issue
- Relevant photographs, documents, or other supporting information
2. Grievance Officer
The Healing Essentials
Grievance Officer
LANE NO- 12 MOHIT 120 NAGAR PO NEW DEHRADUN, DEHRADUN 248006 UTTARAKHAND
Phone/WhatsApp: 7055508884
Monday - Friday: 9:00 AM - 5:00 PM
3. Resolution of Complaints
We will make reasonable efforts to review and resolve customer complaints as quickly as possible. The time required to resolve a grievance may depend on the nature and complexity of the issue and whether information is required from third-party service providers such as courier or payment partners.
4. Privacy-Related Grievances
If your grievance relates to the collection, use, storage, or processing of your personal information, you may contact the Grievance Officer using the details provided above.
5. Contact Us
For any questions, complaints, or concerns regarding The Healing Essentials, please contact:
The Healing Essentials
LANE NO- 12 MOHIT 120 NAGAR PO NEW DEHRADUN, DEHRADUN 248006 UTTARAKHAND
Phone/WhatsApp: 7055508884
Monday - Friday: 9:00 AM - 5:00 PM
We encourage customers to contact us directly so that we can understand and address their concerns appropriately.